Warranty Terms

UAB "Baltic Diagnostic Service" provides a 24-month warranty period for all sold products unless otherwise specified by EU legislation. Exceptions apply to products with batteries or accumulators, which may have a 6-month warranty period.

Warranty Service Procedure:

Warranty repairs are carried out free of charge at the UAB "Baltic Diagnostic Service" service center in Kaunas. The customer is responsible for transporting the goods to the service center.

Warranty service requests are considered only if a purchase document (VAT invoice or receipt) and a completed service notification form submitted via our website are provided.

Warranty Exclusions:

• The warranty will not apply in the following cases:
• The product was used improperly or not according to the manufacturer's instructions.
• The product was modified or repaired at an unauthorized service center.
• The product was mechanically damaged after purchase (e.g., dropped or damaged during transportation).
• Defects arose due to natural disasters, unsuitable environmental conditions (e.g., excessive humidity, dust), or improper voltage sources.
• The product was stored or used under inappropriate conditions (e.g., high temperature or humidity).
• The purchase document is not provided, or the purchase documents are falsified.

Specific Warranty Conditions for Batteries and Accumulators:

The warranty for batteries and accumulators is void if they were improperly used, mechanically damaged, or charged/maintained with inappropriate equipment.

If the purchased product is defective:

A consumer who purchased a defective product, according to Article 6.364(1) of the Civil Code, has the right to demand:

The product to be repaired or replaced unless this is impossible or would impose disproportionate costs on the seller.

The seller has the right to refuse to repair or replace the product if it is impossible to do so or would impose disproportionate costs, considering:

• The value of the product if it had no defects.
• The significance of the product's defects.
• Whether applying another remedy would not cause inconvenience to the consumer.

The consumer has the right to request a proportional reduction in the product price or to terminate the purchase-sale contract if:

• The seller has not repaired or replaced the product or has refused to do so.
• The defect persists despite previous repairs.
• The defect is significant.
• The seller has stated or it is evident that the product will not be repaired or replaced within a reasonable time or that this would cause significant inconvenience to the consumer.

The consumer cannot terminate the contract if the defect is minor. The seller must prove that the defect is minor.

Product Returns

Returns of Products Purchased in a Physical Store:

Electronics purchased in a physical store can be returned only with the seller’s consent. According to Article 17.14 of the Retail Trade Rules, electrical machinery and equipment (codes 8501–8548 according to the Combined Nomenclature) are not returnable.

Right to Withdraw from a Remote Contract:

According to Article 6.228(10) of the Civil Code, the consumer has the right to withdraw from a remote or off-premises contract within 14 days from receiving the goods without providing a reason.

To do this, the consumer must submit a properly completed contract withdrawal form or a clear statement of contract withdrawal. The goods must be returned within 14 days from the submission of the withdrawal notification. The consumer must provide proof of compliance with the withdrawal conditions.

Condition of Goods at the Time of Return:

According to Article 6.362 of the Civil Code, returned goods must be unused, undamaged, retain their consumer properties, and maintain their original appearance. The consumer must also provide proof that the product was purchased from us.

Return Procedure:

• The customer is responsible for transportation costs related to the return.
• Goods must be returned in their original packaging, with all accessories, and with undamaged packaging, to the address specified on our website or in the return confirmation.
• A refund will be issued no later than 14 days after receiving and inspecting the returned goods.
• If returned goods are damaged or their value has decreased due to improper use or packaging damage, UAB "Baltic Diagnostic Service" reserves the right to refuse a full refund or adjust the refunded amount accordingly.

Post-Warranty Repair

After the warranty period expires, UAB "Baltic Diagnostic Service" offers post-warranty repair services. Repair costs will be determined individually based on an agreement between the customer and the service staff.

If you have questions regarding warranty service or want to submit a claim, please contact us via email at service@balticdiag.eu or call +370 670 89999, or fill out the form.